Real Change Coach
Last updated: April 22, 2026
1. Introduction
RealChangeCoach (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website at realchangecoach.com, our coaching platform, and our mobile application available on iOS and Android (collectively, the “Services”).
Please read this policy carefully. By using our Services, you agree to the collection and use of information as described here.
2. Information We Collect
Information you provide directly
- Account information — your name and email address when you register for an account
- Communications — messages you send to us through our contact form or by email
Information collected automatically
- Usage data — pages visited, features used, and how you interact with the platform
- Device information — device type, operating system, and app version when using our mobile app
- Push notification tokens — a unique identifier used to deliver push notifications to your device (mobile app only)
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Deliver coaching content and programme materials to you
- Send you push notifications about your programme (you can disable these in your device settings at any time)
- Send you emails related to your account or programme, such as reminders and updates
- Respond to your enquiries and provide support
- Improve and maintain our Services
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Third-Party Services
We use a small number of trusted third-party services to operate our platform:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Firebase (Google) | Push notifications for the mobile app | firebase.google.com/support/privacy |
| Mailgun | Sending programme emails and account notifications | mailgun.com/privacy-policy |
These providers only receive the data necessary to perform their specific function and are contractually required to protect your information.
5. Push Notifications
If you install our mobile app, we may send you push notifications to keep you informed about your coaching programme — such as daily reminders, new content, and messages from your coach.
You can opt out of push notifications at any time through your device settings:
- iOS: Settings → Notifications → Real Change Coach → toggle off
- Android: Settings → Apps → Real Change Coach → Notifications → toggle off
6. Data Storage and Security
Your data is stored on secure servers. We use industry-standard measures to protect your information, including encrypted connections (HTTPS) for all data transmitted between your device and our servers.
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. If you wish to delete your account and associated data, please contact us at the address below and we will process your request within 30 days.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Withdraw consent for processing where consent is the legal basis
- Object to certain types of processing
To exercise any of these rights, please contact us using the details in Section 11.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Where changes are significant, we will notify you by email or through a notice on our platform. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Real Change Coach
Website: realchangecoach.com
Email: support@realchangecoach.com
Contact form: realchangecoach.com/#contact
